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InternetCamerasDirect is one of the UK's leading retailers for Digital Cameras and Digital Camera Accessories, offering expert advice on leading camera brands including Canon, Olympus, Sony, Fuji, Pentax, Nikon, Konica Minolta, Casio, Samsung, and many more. |
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| Internet Cameras Direct Review by Gerry Rice | ||||||||||
| I returned a faulty fuji f810 to the company and have waited 5 weeks so far and I understand that it could be an additional 4 weeks before it is returned. I will not hold my breath. The telephone is continually engaged and the after sales service is none existant DO NOT USE THIS COMPANY |
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| Internet Cameras Direct Review by Michael Kaye | ||||||||||
| This is a copy of an e-mail sent to InternetCamerasDirect: Attention of Customer Services Director / Managing Director (Hopefully they will read and reply (?) to this and it won’t end up being dealt with by a lesser mortal) Customer number: xxxxx Order number: 88xxxx I recently made the above purchase from you and received the Camera (Sony DSC-W5) within a few days. However the balance of the order is outstanding. The purpose of this e-mail is to make you aware of the saga relating to this balance. On receipt of the camera I e-mailed you (03/08 20.15) to enquire about the balance and then after checking my credit card realised that you had charged for the full amount even though you had not delivered all the goods. I therefore e-mailed you again (03/08 20.20) to remind you of the situation. In shear frustration I have e-mailed you twice more and attempted to telephone you. As of this moment other than you annoying “automatic” responses stating “We will deal with it as soon as possible. -Best wishes. The Nomatica team.” I have heard nothing. All I require as a customer is service and information. I don’t feel this is too much to ask. Can you supply the outstanding goods – If so / when? If not – just tell me / credit my card and I’ll go elsewhere. Simple really? You should be aware of the following: * Your prices are great * The music on hold is really nice * Your on-line “tracking system” never worked for me – (I even e-mailed you about this – guess what no reply) * No information on My Orders page * History – seems to be OK * No e-mail / information re tracking number. Therefore link to Initial City Link no use. * Invoice makes no reference to “balance of order to follow” * E-mails – No point in having this facility if you do not fully answer within a reasonable time – say next working day. (Please don’t tell me you get thousands of e-mails and it’s a problem. Get the staff to deal with it.) * Phone – Premium number 0870 – usual long introduction message (helps make a few pence more!!) and a repeated message (every 15 seconds!!!) that tells me how wonderful I am, how much you need me and will deal with me “shortly” then keeps me waiting forever – two attempts to phone abandoned – after 5 mins and 10 mins. Ever tried getting more line and more staff. This not the ranting of some demented individual but a customer who has dealt with you in the past and would like to feel he could do so in the future. Based on your record to date I am not confident that I will hear anything from you but if you would like to contact me I can be reached on 07946 xxxxxx (If by chance I’m not available then leave a message and a number (not 0870!!), I’ll always get back to you.) Michael Kaye Shopper UK - you need to add a quastion on Customer Service - (Non Existantin this case) |
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